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Industry Briefing Papers
This 20 page Industry Briefing Paper “The Three Types of Lies: Lies, Damned Lies, and Caller ID“ discusses the use of calling party number – Caller ID and ANI – for caller authentication, with a focus on card activation and inbound telephone customer services, as well as the risks to the usefulness of this telephonic channel as a secure place to conduct commerce.
This 12-page Industry Briefing Paper “The Death of Knowledge-based Authentication as We Know It“ discusses the use of calling party number systems – Caller ID and ANI – for caller authentication, with a focus on transforming the customer relationship at financial institutions.
Authentication without caller involvement materially improves the customer experience, especially for ‘premier accounts.’ TrustID will greatly assist with not only customer service, but also with board level compliance issues.– CISO, top 10 global bank