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Industry Briefing Papers
This 20 page Industry Briefing Paper “The Three Types of Lies: Lies, Damned Lies, and Caller ID“ discusses the use of calling party number – Caller ID and ANI – for caller authentication, with a focus on card activation and inbound telephone customer services, as well as the risks to the usefulness of this telephonic channel as a secure place to conduct commerce.
This 12-page Industry Briefing Paper “The Death of Knowledge-based Authentication as We Know It“ discusses the use of calling party number systems – Caller ID and ANI – for caller authentication, with a focus on transforming the customer relationship at financial institutions.
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Authentication without caller involvement materially improves the customer experience, especially for ‘premier accounts.’ TRUSTID will greatly assist with not only customer service, but also with board level compliance issues.– CISO, top 10 global bank
CISO 2 Text
As less customer PII is made available to our contact center advocates for identity validation, our enterprise risk of a costly data breach is dramatically decreased.– CSO, global financial company
Offshore agents are highly vulnerable to fraud schemes and social engineering. TRUSTID’s solution enables informed routing decisions, optimizing agent cost reduction programs.- CISO, top 10 global bank
VP Quote text
Since it is now commonly sold by criminals, personal information for identity authentication is no longer the single solution to identity resolution. The value of knowing reliably that a customer is calling from their phone is far better security than knowing the last four digits of someone’s SSN.- VP of Card Fraud, large international bank