Request for Industry Briefing Papers

To request TRUSTID’s 20-page Industry Briefing Paper “The Three Types of Lies: Lies, Damned Lies, and Caller ID,“ and the 12-page Industry Briefing Paper “The Death of Knowledge-based Authentication as We Know It“ please complete the contact form. To have the papers emailed to you within 2 business days, please be sure to use your company email address. This report discusses the use of calling party number systems – Caller ID and ANI – for location and identity authentication, with a focus on card activation and inbound telephone customer services, as well as the risks to the usefulness of this telephonic channel as a secure place to conduct commerce.

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  • CISO Text

             

    Authentication without caller involvement materially improves the customer experience, especially for ‘premier accounts.’ TRUSTID will greatly assist with not only customer service, but also with board level compliance issues.

    – CISO, top 10 global bank

  • CISO 2 Text

             

    As less customer PII is made available to our contact  center advocates for identity validation, our enterprise risk of a costly data  breach is dramatically decreased.

              – CSO, global financial company

    Offshore agents are highly vulnerable to fraud schemes  and social engineering. TRUSTID’s solution enables informed routing decisions,  optimizing agent cost reduction programs.

             - CISO, top 10 global bank           

  • VP Quote text

         

    Since  it is now commonly sold by criminals, personal information for identity authentication is no longer the single solution to identity resolution. The  value of knowing reliably that a customer is calling from their phone is far better security than knowing the last four digits of someone’s SSN.

    - VP of Card Fraud, large international bank