Request for Industry Briefing Paper

To request our 20-page Industry Briefing Paper “The Three Types of Lies: Lies, Damned Lies, and Caller ID,“ and the 12-page Industry Briefing Paper “The Death of Knowledge-based Authentication as We Know It“ please complete the contact form. To gain access to this paper, please be sure to use your bank’s email address. This report discusses the use of calling party number systems – Caller ID and ANI – for location and identity authentication, with a focus on card activation and inbound telephone customer services, as well as the risks to the usefulness of this telephonic channel as a secure place to conduct commerce.

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VP Quote text

     

Since  it is now commonly sold by criminals, personal information for identity  authentication is no longer the single solution to identity resolution. The  value of knowing reliably that a customer is calling from within their home is  far better security than knowing the last four digits of someone’s SSN.

- VP of Card Fraud, large international bank