TrustID Privacy Policy

Your Information

TrustID’s privacy policy covers the collection and use of personal information that may be collected by TrustID anytime you interact with TrustID, such as when you purchase a TrustID product, contact TrustID, or sign up for an e-newsletter.

We collect your personal information because it assists us in delivering the highest level of customer service, including keeping you informed about the latest product updates and announcements, as well as special offers that may be extended from time to time.

When you provide TrustID with your name, email address, mailing address or telephone number, and you do not “opt-out,” TrustID and TrustID representatives and authorized affiliates may use the provided information to alert you to product updates, special offers, updated information, new products and other TrustID information. Other than TrustID representatives and authorized affiliates (such as value-added resellers), TrustID does not offer, sell, or otherwise make available any user-provided information to third parties.

TrustID will send notifications regarding product updates and technical support notices. These messages are deemed essential to the functionality of your product and as such, there is no “opt-out” available for update notifications.

If you do not want TrustID or TrustID representatives to contact you, you may opt out at any time. You may opt out by contacting TrustID’s or by following the instructions included in the email correspondence.

Our Web Site and Cookies

TrustID’s web site utilizes visitor log files or cookies, as well as hosted tracking. The information collected with visitor cookies and through the hosted tracking is used to gain a better understanding of which sections of our site are most important to our users, as well as to identify possible navigation issues. This allows us to enhance your user experience in the future.

The data collected from these visitor cookies and hosted tracking does not collect any personally identifiable information and is used in aggregate form only.

Protecting Your Personal Information

Where personal information is required, the TrustID web site uses Secure Sockets Layer (SSL) encryption to transmit this data. This is done to prevent the loss, misuse or alteration of the information you have offered. While TrustID strives to protect the personal information you submit to us, no data transmission over the Internet is 100% secure. As such, TrustID cannot guarantee or warrant the security of any information you transmit to us or from our products, and you do so at your own risk. Once your information has been received by TrustID, we will make reasonable efforts to ensure the safety and security on our systems.

At times, TrustID may hire other companies to provide limited services on our behalf. Such limited services include, but are not limited to, order fulfillment, direct mail services and customer surveys about products and services. These companies will only be provided with the information they need to perform the service, and they are strictly prohibited from using that information for any other purpose.

TrustID may occasionally present a special contest or promotion sponsored by another company. You may be asked to provide personal information in order to qualify for this contest or promotion. If your personal information will be shared with the sponsor(s), you will be notified prior to your submission of personal information.

Finally, while we will make reasonable efforts to preserve the privacy of our users, at times we may be required by law to disclose personal information.