We collect your personal information because it assists us in delivering the highest level of customer service, including keeping you informed about the latest product updates and announcements, as well as special offers that may be extended from time to time.
When you provide TRUSTID with your name, email address, mailing address or telephone number, and you do not “opt-out,” TRUSTID and TRUSTID representatives and authorized affiliates may use the provided information to alert you to product updates, special offers, updated information, new products and other TRUSTID information. Other than TRUSTID representatives and authorized affiliates (such as value-added resellers), TRUSTID does not offer, sell, or otherwise make available any user-provided information to third parties.
TRUSTID will send notifications regarding product updates and technical support notices. These messages are deemed essential to the functionality of your product and as such, there is no “opt-out” available for update notifications.
If you do not want TRUSTID or TRUSTID representatives to contact you, you may opt out at any time. You may opt out by contacting TRUSTID’s or by following the instructions included in the email correspondence.
Our Web Site and Cookies
TRUSTID’s web site utilizes visitor log files or cookies, as well as hosted tracking. The information collected with visitor cookies and through the hosted tracking is used to gain a better understanding of which sections of our site are most important to our users, as well as to identify possible navigation issues. This allows us to enhance your user experience in the future.
The data collected from these visitor cookies and hosted tracking does not collect any personally identifiable information and is used in aggregate form only.
Protecting Your Personal Information
While TRUSTID strives to protect the personal information you submit to us, no data transmission over the Internet is 100% secure. As such, TRUSTID cannot guarantee or warrant the security of any information you transmit to us or from our products, and you do so at your own risk. Once your information has been received by TRUSTID, we will make reasonable efforts to ensure the safety and security on our systems.
At times, TRUSTID may hire other companies to provide limited services on our behalf. Such limited services include, but are not limited to, order fulfillment, direct mail services and customer surveys about products and services. These companies will only be provided with the information they need to perform the service, and they are strictly prohibited from using that information for any other purpose.
TRUSTID may occasionally present a special contest or promotion sponsored by another company. You may be asked to provide personal information in order to qualify for this contest or promotion. If your personal information will be shared with the sponsor(s), you will be notified prior to your submission of personal information.
Finally, while we will make reasonable efforts to preserve the privacy of our users, at times we may be required by law to disclose personal information.
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Authentication without caller involvement materially improves the customer experience, especially for ‘premier accounts.’ TRUSTID will greatly assist with not only customer service, but also with board level compliance issues.– CISO, top 10 global bank
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As less customer PII is made available to our contact center advocates for identity validation, our enterprise risk of a costly data breach is dramatically decreased.– CSO, global financial company
Offshore agents are highly vulnerable to fraud schemes and social engineering. TRUSTID’s solution enables informed routing decisions, optimizing agent cost reduction programs.- CISO, top 10 global bank
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Since it is now commonly sold by criminals, personal information for identity authentication is no longer the single solution to identity resolution. The value of knowing reliably that a customer is calling from their phone is far better security than knowing the last four digits of someone’s SSN.- VP of Card Fraud, large international bank