Authentication without caller involvement materially improves the customer experience, especially for ‘premier accounts.’ TRUSTID will greatly assist with not only customer service, but also with board level compliance issues.

– CISO, top 10 global bank

         

As less customer PII is made available to our contact  center advocates for identity validation, our enterprise risk of a costly data  breach is dramatically decreased.

          – CSO, global financial company

Offshore agents are highly vulnerable to fraud schemes  and social engineering. TRUSTID’s solution enables informed routing decisions,  optimizing agent cost reduction programs.

         - CISO, top 10 global bank           

     

Since  it is now commonly sold by criminals, personal information for identity authentication is no longer the single solution to identity resolution. The  value of knowing reliably that a customer is calling from their phone is far better security than knowing the last four digits of someone’s SSN.

- VP of Card Fraud, large international bank