Customer and Agent Time is Valuable
Don’t waste them… TRUSTID will allow you to respect your customer by trusting them. TRUSTID’s automatic, immediate and undetectable caller authentication solution credentials callers pre-answer, without any customer or agent involvement. TRUSTID can help increase the use of lower cost self-service systems while improving your customers experience.
Caller ID and ANI Spoofing – the primary tool for committing financial theft and identity fraud schemes over the telephone have materially reduced the value of the calling party number as a key factor of authentication, and knowledge based authentication, or identity-interrogation is easily beat by criminals.
Trust is a key factor in global commerce: trust produces speed in a transaction; low trust causes friction and wastes time. Trusting the right callers can reduce your enterprise call center costs by 20%. Knowing which callers not to trust protects your assets and brand.
Placing false trust in knowledge based authentication or Unvalidated Caller ID or Unvalidated ANI is unacceptable. Since identity-interrogation is no longer predictive of who is on the other side of a transaction, the poor security of telephone-based commerce is increasingly compromising your brand, profits and customer information. As a result, you can no longer afford to authenticate the way you have been.
Protect the Telephone Channel
The telephone equivalent of a fake drivers license, spoofing is part of an increasingly sophisticated, “under the radar” way of illegal access through impersonating identity and creating false trust needed to perpetrate fraud. Spoofing, social engineering threats and telephone fraud are leading to the deterioration of Caller ID and ANI validity. More important, they’re outpacing risk mitigation strategies.
Question who you trust …
TRUSTID restores value to the apex of caller identification – ANI and Caller ID. It’s time to stop using ineffective and customer unfriendly authentication methods, and start using TRUSTID.
By helping financial institutions and other enterprises conducting telephone-based commerce combat the growing threat of Caller ID Spoofing and ANI Spoofing, TRUSTID secures the telephone as a profitable, safe way to transfer money, buy products and share information.
Don’t let your enterprise fall victim to rising fraud, such as:
- Voice Phishing (Vishing)
- Social engineering attacks
- Line takeover
- Fraudulent card activation
- Account break-out
Learn more about how TRUSTID can help you improve the customer experience, manage fraud and reduce call center costs.
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Authentication without caller involvement materially improves the customer experience, especially for ‘premier accounts.’ TRUSTID will greatly assist with not only customer service, but also with board level compliance issues.– CISO, top 10 global bank
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As less customer PII is made available to our contact center advocates for identity validation, our enterprise risk of a costly data breach is dramatically decreased.– CSO, global financial company
Offshore agents are highly vulnerable to fraud schemes and social engineering. TRUSTID’s solution enables informed routing decisions, optimizing agent cost reduction programs.- CISO, top 10 global bank
VP Quote text
Since it is now commonly sold by criminals, personal information for identity authentication is no longer the single solution to identity resolution. The value of knowing reliably that a customer is calling from their phone is far better security than knowing the last four digits of someone’s SSN.- VP of Card Fraud, large international bank