To request TRUSTID’s 20-page Industry Briefing Paper “The Three Types of Lies: Lies, Damned Lies, and Caller ID,“ and the 12-page Industry Briefing Paper “The Death of Knowledge-based Authentication as We Know It“ please complete the contact form.
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This report discusses the use of calling party number systems – Caller ID and ANI – for location and identity authentication, with a focus on inbound telephone customer services, as well as the risks to the usefulness of this telephonic channel as a secure place to conduct commerce.
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Since it is now commonly sold by criminals, personal information for identity authentication is no longer the single solution to identity resolution. The value of knowing reliably that a customer is calling from their phone is far better security than knowing the last four digits of someone’s SSN’’
Offshore agents are highly vulnerable to fraud schemes and social engineering. TRUSTID’s solution enables informed routing decisions, optimizing agent cost reduction programs.’’
Authentication without caller involvement materially improves the customer experience, especially for ‘premier accounts.’ TRUSTID will greatly assist with not only customer service, but also with board level compliance issues.’’