Implementing new technology into your existing infrastructure is never easy. Along with having to fully understand your business needs and how your contact center environment supports those needs, the deployment process requires proper strategy, design, planning and testing, as well as accounting for unexpected issues.
Unforeseen barriers along the way can create challenges that impact the speed and cost of your deployment. Whether you’re implementing a new phone system to improve your call center’s overall efficiency, security, or to simply control operating costs, careful consideration of the following areas can help you avoid potential pitfalls that can create delays and drive up expenses to the implementation process.
While these components can help create a faster, more efficient implementation, the TRUSTID® Physical Caller Authentication tool provides a simple solution for customer identification over the telephone channel. Through a lightweight implementation, our telephone network forensics quickly integrate into all phone systems. This allows businesses to extend the effectiveness and value of their legacy infrastructure and existing security processes.
Using a Software as a Service model, TRUSTID easily integrates into current technology environments, including all major computer telephony integration (CTI) and interactive voice response (IVR) platforms. As a real-time, automated customer authentication tool, TRUSTID doesn’t require any additional capital investment or long hours of employee training. Why? The authentication process happens behind the scenes, before your call center agents even pick up the phone.
By combining best Internet security practices, TRUSTID helps banks and enterprises reduce implementation costs and leverage their existing investments in legacy systems to extend the overall effectiveness and value of their existing infrastructure, business rules, record linking, and security processes.